Summary

The Human Resources Manager will ensure that all SERVPRO employees are supported in the fulfillment of their company obligations and career goals. The HR Manager will be a member of the senior leadership team and is expected to contribute to all aspects of the business by providing leadership with strategic thinking around HR Management. This role will serve as the primary subject matter expert in all things related to the employee lifecycle and will be responsible for all recruiting functions and new hire onboarding for all office locations.

Primary Responsibilities

Ensure and maintain compliant employment files and records accuracy
Manage and solve complex employee relations issues
Identifies HR trends that could affect organizational objectives and/or operational goals
Interprets appropriate laws and policies and advises management and franchise employees
Keep an accurate commission spreadsheet and commissions calculations
Oversee W-2 with reconciliation and year-end processing
Answer employee payroll, benefits, and basic HR questions
Manage the HR administrative support to senior leadership and franchise employees
Ensure accurate completion and filing of onboarding paperwork (e.g. W-4, I-9, Direct Deposit, etc.)
Fulfill all hiring needs through a comprehensive and robust recruiting program including participating in career fairs
Provides day-to-day performance management guidance (e.g., retention, coaching, career development, disciplinary actions, etc.)
Attend 90-day and annual reviews with all franchise employees
Complete and document HR compliance
Track and administer the FMLA program and leave according to company policy and federal law
Oversee payroll accuracy including timecards, labor allocations, and wage garnishments
Calculate and process per diem, travel pay, and travel pay overtime as necessary
Work with accounting on any payroll related issues
Plans, directs, and supervises all activities relating to the administration and maintenance of payroll
Perform other job duties as assigned
Develops, implements, and manages benefit programs in a manner that ensures cost effectiveness, market competitiveness, and internal equity among employees (optional, depending on if you offer benefits)*
Education and Experience Requirements
Bachelor’s degree in Human Resources, Business Administration, or relevant field
At least 5 years of overall business experience as an HR Generalist
PHR/SPHR certifications preferred
Experience leading effective performance management systems and practices
Demonstrated strength in effective recruitment, communication, and collaboration

Benefits

Paid Vacation
Paid Holidays
Health Insurance
Dental and Vision Insurance
Up to 3% match simple IRA

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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