Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Vision insurance

About Us:
Servpro is a national leader in property damage restoration, with over 2,000 franchises across the United States. Our locally operated franchises provide cleaning and reconstruction services for residential and commercial properties in Allentown, PA and the surrounding areas.

Position Description

We are seeking a Contents Project Coordinator to join our team! This administrative role is pivotal in ensuring the smooth operation of our contents department by managing schedules, maintaining project documentation, and providing excellent customer service. This role reports to the Contents Department Manager. The ideal candidate will have several years of administrative experience. Restoration industry experience is a plus!

Pay based on experience, $55k to $60k base salary.

Responsibilities:

Scheduling:
Manage and coordinate contents department calendars to ensure timely project completion.
Schedule customer appointments
Update contents personnel on scheduling changes
Data Entry:
Accurately input and update customer information, project details, and expenses into the company database and project management system
Organize electronic and physical job files, ensuring easy access to relevant documents and information
Regularly review and update project notes to keep all involved parties informed of progress and changes.
Documentation:
Ensure insurance compliance by accurately maintaining and updating project documentation
Prepare and distribute necessary paperwork as required for each project
Keep accurate records of project-related correspondence, including emails, letters, and meeting minutes
Customer Service:
Provide timely and professional responses to calls, emails, and inquiries from customers and subcontractors.
Proactively communicate with customers to keep them informed on project progress and requirements.
Build and maintain positive client relationships by delivering exceptional service.

Skills:

Excellent organizational skills with a keen attention to detail.
Strong communication skills, both verbal and written.
Proficiency in data entry and maintaining organized records.
Ability to multitask and prioritize tasks effectively.
Customer-focused attitude with a dedication to providing exceptional service.
Proficiency in Google Suite and other relevant software applications.
Ability to work independently and as part of a team in a fast-paced environment.

Compensation: $55,000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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